DIRECTLY RELATED
EXPERIENCE
-
20-year veteran marketing
strategist with extensive experience in the hospitality, travel,
gaming, entertainment, non-profit and technology industries.
- Worked with Radisson and Westin hotels to
yield effective project management;, total quality management,
and value based pricing.
-
Vice President of Relationship
Marketing at Station Casinos.
-
Managed operations and
the call center for Gorp.com, and was instrumental in their
center’s award of the Travelworld Silver Medal for exemplary
customer service.
-
Provided strategy consulting
and tactical direct marketing assistance to a wide range of
hospitality industry organizations from the Ventana Spa and
Indian Lakes Resort to the Mohegan Sun, Stardust and New York–New
York, in addition to ski resorts, hotels, substantial non-profit
organizations and a number of large direct marketing organizations.
- Contributing author to Hospitality
Upgrade and The Rooms Chronicle.
AREAS OF EXPERTISE
-
Measurability marketing
(defines and tracks acceptable returns on investment, assesses
marketing issues, and proposes solutions which yield both immediate
and impressive results).
-
Effective project management
-
Total quality management
-
Value based pricing and
yield management.
-
Effective call center
implementation.
-
Web site marketing.
- Multi-property loyalty programs.
ASSOCIATIONS / ORGANIZATIONS
-
Gaming Organization for
Leadership Diversity
-
National Indian Gaming
Association
-
The Direct Marketing Association
-
The Institute for Management
Consultants
- The University of Nevada Gaming
Extended Studies Program, frequent instructor
CONTACT INFORMATION
Website: www.profitablecustomers.com
Email:
Mary Loftness
Phone: 303-271-9478
HOW TO CONTACT RAVING CONSULTING COMPANY
If you are interested in securing the services
of Raving Consulting Company or in implementing a Raving Promotion, please
contact:
Dennis Conrad, President and Chief Strategist
Raving Consulting Company
475 Hill Street, Suite G
Reno, Nevada 89501
Phone: (775) 329-7864
FAX: (775) 329-4947
email: dennis@ravingconsulting.com | 
