Raving Client Relationships
Partial List
Tribal Resume
· 7 Cedars Casino, Washington – Host & Player Development Sales Skills & Training
· Agua Caliente Resort Spa Casino – Host & Player Development Sales Skills & Training
· Akwesasne Mohawk Casino – Guest Service Design
· Angel of the Winds Casino, Washington – Guest Service
· Barona Resort & Casino, California – Guest Service Evaluations
· Buffalo Run Casino, Oklahoma – Selling the Players Club
· Camel Rock Casino, New Mexico – The Year of Service
· Cher-Ae Heights Casino, California – Guest Service
· Cherokee Nation, Oklahoma – Guest Service, Management Training
· Chewelah Casino/Two Rivers Casino & Resort, Washington – Guest Service & Marketing Services
· Chickasaw Nation, Oklahoma – Host & Player Development Sales Skills & Training
· Choctaw Casinos, Oklahoma – Keynote Presentations
· Comanche Nation, Oklahoma – Guest Service Evaluations and Recommendations
· Cypress Bayou Casino, Louisiana – Guest Service Design Program, Marketing & Database Analysis, Table Games Analysis, Host and Player Development
· Dakota Nation Gaming Enterprise, South & North Dakota – Guest Service Training, Marketing Reinvestment Program, Direct Marketing
· Dejope Gaming (Ho-Chunk), Wisconsin – Senior Management Presentation
· Desert Diamond Casino, Arizona – Host & Player Development Sales Skills & Training
· Eagle River Casino & Travel Plaza, Alberta, Canada – Marketing Services, Guest Service Training, Host & Player Development Design and Training
· Fantasy Springs Resort Casino, California – Slot Ambassador
· Feather Falls Casino, California – Property-wide Guest Service, Food and Beverge Technical Training
· Fire Rock Navajo Casino, New Mexico – Slot Ambassador
· Fort Hall Casino, Idaho – Human Resource Design Program
· Fortune Bay Resort Casino, Minnesota– Host & Player Development Sales Skills & Training, Database & Direct Marketing Analysis, Marketing Assessment including Creative
· Golden Eagle Casino, Kansas – Guest Service with Measurement Tools
· Grand Casino Mille Lacs, Minnesota – Host & Player Development, Guest Service Training
· Grand Traverse Resort and Casinos, Michigan – Guest Service, Marketing Services & Guest Service Evaluations
· Isleta Casino and Resort, New Mexico – Host & Player Development Sales Skills & Training, Guest Service
· Little Creek Casino Resort, Washington – Marketing Services
· Lucky 7 Casino, California – Marketing Services, Pep Rally
· Menominee Casino Resort, Wisconsin – Guest Service
· Meskwaki Bingo Casino Hotel, Iowa – Slot Ambassador
· Mystic Lake Casino Hotel, Minnesota – Marketing Services, Host & Player Development
· Odawa Casino Resort, Michigan – Guest Service
· Potawatomi Bingo Casino, Wisconsin – Host & Player Development Sales Skills & Training
· River Cree Resort and Casino, Alberta, Canada – Marketing Services, Guest Service Training, Host & Player Development Design and Training
· River Spirit Casino, Oklahoma – Guest Service Design Program, Host & Player Development Sales Skills & Training
· Sac and Fox Casino, Kansas – Host & Player Development Sales Skills & Training
· Seminole Hard Rock Hotel & Casino, Hollywood, Florida – Dealer Training
· Seneca Nation, New York – Marketing Services
· Seven Clans Casinos, Minnesota – Slot Ambassador & Database Analysis, Host & Player Development
· Silver Reef Casino & Spa, Washington – Slot Ambassador
· Skagit Valley Casino Resort, Washington – Guest Service Design Program
· Sky Ute Casino Resort, Colorado – Host & Player Development, Database Marketing Analysis, Guest Service Design Program
· Soaring Eagle Casino & Resort, Michigan – Marketing Services
· Spirit Lake Casino & Resort, North Dakota – Guest Service, Marketing Services
· Spirit Mountain Casino, Oregon – Host & Player Development, Database and Marketing Analysis
· Suquamish Clearwater Casino Resort, Washington – Marketing Reinvestment Program, Host & Player Development Sales Skills & Training
· Tachi Palace Hotel & Casino, California – Host & Player Development Sales Skills & Training
· The Mill Casino Hotel, Oregon – Guest Service, Marketing Services, Table Games Reinvestment Analysis
· Tulalip Resort Casino, Washington – Host & Player Development Sales Skills & Training
· Turning Stone Resort Casino, New York – Host & Player Development Sales Skills & Training
· Viejas Casino, California – Host & Player Development Sales Skills & Training, Executive Marketing Review
Commercial & B2B Resume
· Allied Charities, Minnesota – Guest Service
· BNP Media, Michigan – Conference Program Development
· Boyd Gaming, Nevada – Marketing Services
· British Columbia Lottery Corporation – Marketing Services
· Bronco Billy's Casino, Colorado – Direct Marketing Services
· Canterbury Park Racetrack & Casino, Minnesota – Marketing & Database Analysis and Planning
· Carson Nugget, Nevada – Database Analysis and Promotions Planning
· Carson Valley Inn Hotel Casino RV Resort, Nevada – Host & Player Development
· Casino Canberra, Australia – Marketing Services
· Casino Queen Hotel & Casino, Illinois – Marketing Services
· Casinos Austria International, Austria – Marketing Services
· CIRSA, Panama – Marketing Services
· Circus Circus Hotel and Casinos, Nevada – Marketing Services
· Crown Casino, Melbourne, Australia – Marketing Services
· Dini's Lucky Club, Nevada – Technology Review
· Edgewater Casino, British Columbia – Marketing Services, Guest Service Training, Host & Player Development Design and Training
· El Cortez Hotel & Casino, Nevada – Marketing Services, Slot Ambassador
· Foxwoods Resort Casino, Connecticut – Marketing Services
· Genting UK, England – Marketing Services
· Gold Reef Casino, South Africa – Marketing Services
· Grupo Caliente, Mexico – Marketing Services, Guest Services, Human Resources
· Hard Rock Hotel and Casino, Mississippi – Host and Player Development, Advanced Host & Player Development, Sales Skills & Training
· Harrah’s Ak Chin (Phoenix), Arizona – Host and Player Development
· Harrah’s North Kansas City, Missouri – Host and Player Development
· HIT Casinos, Slovenia – Marketing Services
· Houston Texans – Speaking Services
· Indiana Live! Casino, Indiana – Host and Player Development, Guest Service Training
· IP Casino Resort Spa, Mississippi – Keynote Presentation
· Jerry’s Nugget Casino, Nevada – Slot Ambassador
· JOAGroupe, France – Marketing Services
· Kansas Racing and Gaming Commission, Lottery Facility Review Board, Kansas – Comparative Evaluation
· Manitoba Lotteries Corporation, Canada – Marketing Services, Player's Club Reinvestment Review
· mark-it Smart, Inc., California – Recommended Resource Partnership
· MEI, Pennsylvania – Marketing Services
· Paragon Gaming Corporate, Nevada – Marketing Services
· Pinnacle Entertainment, Nevada – Advanced Host & Player Development Sales Skills & Training
· Raving Service, Nevada – Recommended Resource Partnership
· Red Circle Agency, Minnesota – Recommended Resource Partnership
· Ritz-Carlton San Juan Hotel, Spa and Casino, Puerto Rico – Marketing Services
· Siena Hotel Spa Casino, Nevada – Service Pep Rallies
· Silver Legacy Resort Casino, Nevada – Guest Service Evaluations
· SportGame, Mississippi – Recommended Resource Partnership
· Stratosphere Casino Hotel and Tower, Nevada – Marketing Services
· Tahoe Biltmore Lodge & Casino, Nevada – Marketing Services
· Terrible’s Sands Regency Casino Hotel, Nevada – Market Research
· The Meadows Racetrack & Casino, Pennsylvania – Host & Player Development Sales Skills & Training
· Town Pump Inc., Montana – Marketing Services
· Trump Taj Mahal Casino Resort, New Jersey – Slot Ambassador
· VDP Direct, Iowa – Raving Project Partner
· Video Gaming Technologies (VGT), Oklahoma – Marketing Services
· Wells Fargo Bank, Nevada – Speaking Services
· Western Gaming, Montana – Slot Ambassador
· Wheeling Island Racetrack and Gaming Center, West Virginia – Dealer Training
Back
Quotes from our clients on...
Marketing and Database Analysis
"I see SUCH huge differences in what we do now as compared to what we did before Raving. For the month of March 2011 - our year over year gaming revenue has gone up +8.5%. Our competition: Evangeline Downs (-7.8%), Amelia Bell (-7.5%), Baton Rouge Market (-6.7%). I give Raving so much credit for all of our improvements."
Shannon Redmond, Director of Marketing, Cypress Bayou Casino
Promotions Training
"I just wanted to drop you a note to thank you again for making the Promotions Training such a joy to attend. Your style of moderation helped to bring the entire room to the same page and created a real atmosphere of teamwork, rarely seen with such a large group. It was a pleasure and very productive. I look forward to attending more of your training sessions in the future. Thanks again Toby, you’re awesome! "
Shelly Gueldenhaar, Compliance Officer, Clearwater Casino
Slot Ambassador
“I have heard a lot of comments about the recent training; they have all been positive. One employee told me that it was the best training that we have had. They really enjoyed the trainer and used the word 'great' when describing the trainer. He kept them focused on the subject and made it fun. He had everyone involved in the exercises and competing with each other. Overall the customers have enjoyed the extra attention that they are receiving when they are being profiled by the Ambassadors. This has been a very positive experience for the Ambassadors and they are coming away from the training with a new perspective.”
Steve Wyman, Slot Operations Manager, Feather Falls Casino
Host & Player Development
“Steve’s training, analysis and follow up reporting for the Player Development program here was nothing short of outstanding. His materials and subject matter were exactly what we needed when we needed it. He kept the interest and attention of everyone at the highest level possible at all times. I have recommended that we schedule follow-up sessions (on-property) with Steve.”
Bill Nucciarone, Marketing Director, Suquamish Clearwater Casino Resort
“This information is going to be critical for our success. We know we have some big goals but this training will give us more confidence that we can get there.”
Southern California Casino Player Development Executive
Guest Service Design Program
“The project we undertook with Raving Consulting's assistance has been extremely beneficial for our associates, guests and our community. Since the initial start of the program, guest service scores have been rising, our associates and management have completely "bought into" the program. Everyone is talking standards - smile & greet, name & meet, thank you, goodbye and good luck. With Steve's assistance we were able to design a program that is unique to our property."
Emily Lauzon, Director of Education/Recruitment, Akwesasne Mohawk Casino
Raving Conferences
"I attend a lot of conferences and seminars, not only are yours the most interesting and entertaining…they are the most informative. Not sure how much you shop your competition, but UNR, UNLV, WIGA, & NIGA all are traditional formats. After the hour long PowerPoint the teacher’s stay at the front of the class for the customary 5 minutes then they leave. Here is what happens at a Raving Conference:
•You encourage interaction (not just with the vendors but with the attendee’s). I learn a lot at your networking breaks from my colleagues as a result. I also learn way more from your vendors. I have already contacted (2) of your vendors since February for possible bids and it was the extra time that I spent with them that made me really understand what they were offering and how it would fit our business.
•You have workshop formats ( I love the small classrooms with the case study examples). Group learning is fun.
•Your Topics & Teachers Are Different: A PHD Math teacher, schooling marketing departments on promotions and math; Jean Scott a customer, schooling Marketing Departments in what really matters to customers…this is a much different format then most.
•You Celebrate Us: Guess who says thank you??? Raving does. We have won two Diamond Romero’s, we have had the chance to have experts like you and John Romero judge our work and say…yes…great job. Sounds weird, but that type of recognition, to know I am doing something right and that other experts appreciate it, that really matters to me.
You also have industry parties for the people that attend the conferences… You have awards and peer recognition. You say thank you all the time."
Sean Vestal, Director of Player Development, Lucky Eagle Casino
From Linked In
"Dennis and the Raving Consulting team are one of the best in the industry when it comes to understanding the needs of guests. They provide hands on training based on practical experience in the business. My first experience with Raving was assisting us in developing a team of Player Services Ambassadors which allowed us to significantly increase our rated player database. At a second property, Raving was successful in enhancing the knowledge and techniques for at team of Casino Hosts in the area of player rewards, retention and development . The training helped each Host focus on the importance of paying attention to detail, as well as properly evaluating and rewarding players. I would recommend Dennis and his team to any Casino looking to improve guest relations, retention and player development."
Rodney Ferguson, CEO & General Manager, Spirit Mountain Casino & Resort