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Partial List

Tribal Resume

• 7 Cedars Casino, Washington – Host & Player Development Sales Skills & Training
• Agua Caliente Resort Spa Casino, California – Host & Player Development Sales Skills & Training
• Akwesasne Mohawk Casino, New York – Guest Service Design
• Angel of the Winds Casino, Washington – Guest Service
• Barona Resort & Casino, California – Guest Service Evaluations
• BJ’s Bingo, Washington – Focus Group Research & Player Loyalty, Customized Player Tracking and Loyalty Program, Monthly Marketing Copywriting
• Blue Water Resort & Casino, Arizona – Guest Service, Security & Surveillance Review
• BuffaloThunder Resort & Casino, New Mexico – Marketing Services
• Camel Rock Casino, New Mexico – Market Research, Free Play Analysis, Strategic Marketing Planning, Guest Service Design Program
• Cher-Ae Heights Casino, California – Guest Service
• Cherokee Nation, Oklahoma – Guest Service, Management Training
• Chewelah Casino/Two Rivers Casino & Resort, Washington – Guest Service & Marketing Services
• Chickasaw Nation, Oklahoma – Host & Player Development Sales Skills & Training
• Choctaw Casinos, Oklahoma – Keynote Presentations; DJ Boss Security and Surveillance Conference Host Property
• Cliff Castle Casino Hotel, Arizona – Guest Service
• Coeur D’ Alene Casino Resort & Hotel, Idaho – Host & Player Development Sales Skills & Training, Marketing & Database Services; Online Market Research
• Comanche Nation, Oklahoma – Guest Service Evaluations and Recommendations
• Cypress Bayou Casino, Louisiana – Guest Service Design Program, Marketing & Database Analysis, Table Games Analysis, Host and Player Development
• Dakota Nation Gaming Enterprise, South & North Dakota – Guest Service Training, Marketing Reinvestment Program, Direct Marketing, Aristocrat Technology Training
• Dejope Gaming (Ho-Chunk), Wisconsin – Senior Management Presentation
• Desert Diamond Casino, Arizona – Host & Player Development Sales Skills & Training
• Downstream Casino Resort, Oklahoma – “Selling from the Pit”:Sales & Guest Service Training
• Eagle Mountain Casino, California – Player Development Analysis and Department Design
• Eagle River Casino & Travel Plaza, Alberta, Canada – Marketing Services, Guest Service Training, Host & Player Development Design and Training
• Elk Valley Casino, California – Guest Service
• Elwha River Casino, Washington – Marketing and Database Services
• Fantasy Springs Resort Casino, California – Slot Ambassador
• Feather Falls Casino, California – Property-wide Guest Service, Food and Beverge Technical Training
• Fire Rock Navajo Casino, New Mexico – Slot Ambassador
• Fort Hall Casino, Idaho – Human Resource Design Program
• Fortune Bay Resort Casino, Minnesota – Host & Player Development Sales Skills & Training, Database & Direct Marketing Analysis, Marketing Assessment including Creative
• Foxwoods Resort Casino – Host & Player Development Sales Skills & Training, Database & Direct Marketing Analysis
• Golden Eagle Casino, Kansas – Guest Service with Measurement Tools
• Grand Casino Mille Lacs, Minnesota – Host & Player Development, Guest Service Training
• Grand Traverse Resort and Casinos, Michigan – Guest Service, Marketing Services & Guest Service Evaluations
• ·Hard Rock Casino Hotel & Casino Albuquerque, New Mexico – Host & Player Development Sales Skills & Training
• Jackpot Junction Casino Hotel, Minnesota – Guest Service
• Jackson Rancheria Casino & Hotel, California – Host & Player Development Sales Skills & Training
• Little Creek Casino Resort, Washington – Marketing Services
• Little River Casino Resort, Michigan – Host & Player Development Department Design and Skills Training
• Lac Courte Oreilles Casino & Lodge, Wisconsin – Microsoft SQL Server Training & Marketing Services
• Lucky 7 Casino, California – Marketing Services, Pep Rally
• Menominee Casino Resort, Wisconsin – Guest Service
• Meskwaki Bingo Casino Hotel, Iowa – Slot Ambassador
• Mole Lake Casino Lodge, Wisconsin – Advanced Analytics and Training Microsoft
• Morongo Casino Resort Spa, California – Host & Player Development Sales Skills & Training
• Mystic Lake Casino Hotel, Minnesota – Marketing Services, Host & Player Development
• Odawa Casino Resort, Michigan – Guest Service
• Otoe-Missouria Casinos (First Council Casino, 7 Clans Paradise Casino, Lil’ Bit of Paradise – Chilocco and Lil’ Bit of Paradise -Red Rock), Oklahoma – Guest Service, Surveillance Skills Training
• Pechanga Resort & Casino – Surveillance Skills Training
• Potawatomi Bingo Casino, Wisconsin – Host & Player Development Sales Skills & Training
• Prairie Meadows Racetrack and Casino, Iowa – Host & Player Development Sales Skills & Training, Marketing Services
• Prairie Wind Casino & Hotel – Marketing Services
• Redwood Hotel Casino, California – Guest Service, Players Club & Triggered Email Program
• River Cree Resort and Casino, Alberta, Canada – Marketing Services, Guest Service Training, Host & Player Development Design and Training
• River Spirit Casino, Oklahoma – Guest Service Design Program, Host & Player Development Sales Skills & Training, Konami Technology Training
• Quinalt Beach Resort, WA – Year of Service
• Sac and Fox Casino, Kansas – Host & Player Development Sales Skills & Training
• Santa Claran Hotel Casino, New Mexico – Executive Retreat
• Saskatchewan Indian Gaming Authority, Canada (6 properties) – Surveillance Training
  
• Seminole Casino Coconut Creek, Florida – Players Club Service Training, Special Awards Emcee
• Seminole Hard Rock Hotel & Casino, Hollywood, Florida – Dealer Training
• Seneca Nation, New York – Marketing Services
• Seven Clans Casinos, Minnesota – Slot Ambassador & Database Analysis, Host & Player Development
• Silver Reef Casino & Spa, Washington – Guest Service
• Shoalwater Bay Casino, Washington – Guest Service Training
• Sho-Ka-Wah Casino, California – Database Segmentation
• Skagit Valley Casino Resort, Washington – Guest Service Design Program
• Sky Ute Casino Resort, Colorado – Host & Player Development, Database Marketing Analysis, Guest Service Design Program
• Soaring Eagle Casino & Resort, Michigan – Marketing Services
• SouthWind Casino, Oklahoma – Guest Service, Marketing Services, Bingo Research
• Spirit Lake Casino & Resort, North Dakota – Guest Service, Marketing Services
• Spirit Mountain Casino, Oregon – Host & Player Development, Database and Marketing Analysis
• St. Croix Casinos, Wisconsin – Marketing Services
• Sugar Creek Casino, Oklahoma – Guest Service
• Suquamish Clearwater Casino Resort, Washington – Marketing Reinvestment Program, Host & Player Development Sales Skills & Training, IGT Technology Training
• Tachi Palace Hotel & Casino, California – Host & Player Development Sales Skills & Training
• The Mill Casino Hotel, Oregon – Guest Service, Marketing Services, Table Games Reinvestment Analysis
• Tulalip Resort Casino, Washington – Host & Player Development Sales Skills & Training
• Turning Stone Resort Casino, New York – Host & Player Development Sales Skills & Training
• Twin Pine Casino & Hotel, California – Guest Service Design Program
• Viejas Casino, California – Host & Player Development Sales Skills & Training, Executive Marketing Review

Commercial Resume

• Allied Charities, Minnesota – Guest Service
• Baldini’s Sports Casino, Nevada – Database Analysis
• Boulevard Casino, British Columbia – Guest Service Design
• Boyd Gaming, Nevada (11 properties) – Host & Player Development Sales Skills & Training
• British Columbia Lottery Corporation – Marketing Services
• Bronco Billy’s Casino, Colorado – Direct Marketing Services, Table Games Analysis
• Cannery Casino North Las Vegas & Eastside Cannery, Nevada – Host & Player Development Sales Skills & Training
• Canterbury Park Racetrack & Casino, Minnesota – Marketing & Database Analysis and Planning
• Carson Nugget, Nevada – Database Analysis and Promotions Planning
• Carson Valley Inn Hotel Casino RV Resort, Nevada – Host & Player Development
• Casino Canberra, Australia – Marketing Services
• Casino Queen Hotel & Casino, Illinois – Marketing Services
• Casinos Austria International, Austria – Marketing Services
• CIRSA, Panama – Marketing Services
• Circus Circus Hotel and Casino, Nevada – Marketing Services, Interim Casino Marketing Director Program
• Crown Casino, Melbourne, Australia – Marketing Services
• Dini’s Lucky Club, Nevada – Technology Review
• Downtown Grand Hotel & Casino, Nevada – Profit Value Restoration Services
• Edgewater Casino, British Columbia – Marketing Services, Guest Service Training, Host & Player Development Design and Training
• El Cortez Hotel & Casino, Nevada – Marketing Services, Slot Ambassador
• Elite Casino Resorts (Rhythm City, Grand Falls Casino Resort, Riverside Casino & Golf Resort), Iowa – Operational and Marketing Review
• Foxwoods Resort Casino, Connecticut – Marketing Services
• Genting UK, England – Marketing Services
• Gold Reef Casino, South Africa – Marketing Services
• Grand Casino Baden, Switzerland – Player Development Analysis and Department Design
• Great Canadian Gaming (Frazier Downs Racetrack and Casino), British Columbia – Guest Service Training
• Grupo Caliente, Mexico – Marketing Services, Guest Services, Human Resources
• Hard Rock Hotel and Casino, Mississippi – Host and Player Development, Advanced Host & Player Development, Sales Skills & Training
• Hard Rock Rocksino Northfield Park, Ohio – Guest Service Training, Advanced Host & Player Development, Sales Skills & Training, Customized On-Line Research, Online Market Research
• Hard Rock Vancouver, BC – Guest Service
• Harrah’s Ak Chin (Phoenix), Arizona – Host and Player Development
• Harrah’s North Kansas City, Missouri – Host and Player Development
• HIT Casinos, Slovenia – Marketing Services
• Houston Texans – Speaking Services
• Indiana Live! Casino, Indiana – Host and Player Development, Guest Service Training
• IP Casino Resort Spa, Mississippi – Keynote Presentation
• Jerry’s Nugget Casino, Nevada – Slot Ambassador
• JOAGroupe, France – Marketing Services
• Kansas Racing and Gaming Commission, Lottery Facility Review Board, Kansas – Comparative Evaluation
• Leisure Gaming, Inc., Nevada – Marketing Support and Konami Install
• Manitoba Lotteries Corporation, Canada – Marketing Services, Player’s Club Reinvestment Review
• MEI, Pennsylvania – Marketing Services
• Oaklawn Gaming & Racing, Arkansas – Executive Database Workshop
• Ontario Lottery and Gaming Corporation, Canada – Advanced Host & Player Development Sales Skills & Training
• Paragon Gaming Corporate, Nevada – Marketing Services
• Pinnacle Entertainment, Nevada – Advanced Host & Player Development Sales Skills & Training
• Ritz-Carlton San Juan Hotel, Spa and Casino, Puerto Rico – Marketing Services
• Rivers Casino, Illinois – Advanced Host & Player Development Sales Skills & Training
• 777 Gaming, Las Vegas, Nevada – Marketing Services
• Solaire Resort & Casino, Philippines – Host & Player Development Sales Skills & Training with Data Analysis
• Siena Hotel Spa Casino, Nevada – Service Pep Rallies
• Silver Legacy Resort Casino, Nevada – Guest Service Evaluations
• Skycity Casino, Auckland, NZ – Bally Slot Technology Training & US Marketing Techniques
• Stellaris Casino, Aruba – Players Club Training
• Stratosphere Casino Hotel and Tower, Nevada – Marketing Services
• Tahoe Biltmore Lodge & Casino, Nevada – Marketing Services
• Terrible’s Sands Regency Casino Hotel, Nevada – Market Research
• The Meadows Racetrack & Casino, Pennsylvania – Host & Player Development Sales Skills & Training
• Town Pump Inc., Montana – Marketing Services
• Treasure Island Resort & Casino, Minnesota – Surveillance Skills Training
• Trump Taj Mahal Casino Resort, New Jersey – Slot Ambassador
• VDP Direct, Iowa – Raving Project Partner
• Video Gaming Technologies (VGT), Oklahoma – Marketing Services
• Wells Fargo Bank, Nevada – Speaking Services
• Western Gaming, Montana – Slot Ambassador
• Wheeling Island Racetrack and Gaming Center, West Virginia – Dealer Training

B2B Resume

• All Star Incentive Marketing, Massachusetts – Recommended Resource Partnership
• BNP Media, Michigan – Conference Program Development
• Catalyst Marketing Company, California – Recommended Resource Partnership
• Comp My Play, Texas – Recommended Resource Partnership
• CSG Direct, Nevada – Recommended Resource Partnership
• DJ Boss Associates, Nevada – Recommended Resource Partnership
• Encompass Develop, Design and Construct, Kentucky – Marketing Services, Recommended Resource Partnership
• Engagex – Marketing Services, Recommended Resource Partnership
• FFE Adventas – Recommended Resource Partnership
• GT Advertising, California – Recommended Resource Partnership
• Houston Productions, Nevada – Recommended Resource Partnership
• Kaleidoscope (SMP Communications), Arizona – Recommended Resource Partnership
• MantraHouse, California – Recommended Resource Partnership
• mark-it Smart, Inc., California – Recommended Resource Partnership
• Opticity, California – Recommended Resource Partnership
• Raving Service, Nevada – Recommended Resource Partnership
• Red Circle Agency, Minnesota – Recommended Resource Partnership
• Slot Service Guard, Indiana – Recommended Resource Partnership
• SportGame, Mississippi – Recommended Resource Partnership
• TPI The Printer Ink, Iowa – Recommended Resource Partnership
• Transact Technologies, Nevada – Recommended Resource Partnership