About

Meet the Raving Consulting Company Team! This is the most dynamic set of people you'll ever meet in one office (two if you count Toby's Las Vegas spread), or so we like to think:

Dennis Conrad, President & Chief Strategist
Dennis Conrad is the Founder, President and Chief Strategist of Raving Consulting Company. He is a Stanford University Graduate with over 35 years of experience in the gaming industry, having held senior level positions at Harrah's Entertainment Inc. and Circus Circus Enterprises (Casino Marketing Director, Corporate Vice President of Employee Programs, Director of the William F. Harrah Institute of Casino Entertainment). He is a much sought-after speaker at both national and international gaming conferences and is the author of "Conrad's Corners: Observations on Casinos, Marketing and Life" (2004) as well as “Conrad on Casino Marketing” (2009). Known for his innovation and customer focus, Dennis is the soul of Raving and the inspiration behind its industry trailblazing and business development. This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Steve Browne, President, Raving Service
Although he carries the title of President, Raving Service, Steve Browne is not a Raving management employee, but instead a savvy, independent Raving Branded Partner who has built an entire customer service business under the Raving banner, utilizing the Raving marketing machine. Steve is a graduate of the University of Colorado and has over 30 years of experience in the gaming industry, most notably nine years as the owner and general manager of Cactus Jacks, a customer-focused locals casino in Carson City, Nevada. From this incredible experience in "customer worship," Steve has created an entire suite of Raving training products and services. His gaming savvy, extremely motivational style, and "people focus" have quickly helped Steve to become the premier customer service resource in the gaming industry. In ten years, he has worked with over 50 casino clients and created and installed more customized service training programs than any individual or company serving the gaming industry. This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Amy Hergenrother, VP of Business Development
Amy, joined the Raving team in January of 2007 as VP of Business Development. In her role, surrounded by crazy marketing-minded folks, Amy has taken Raving to that next level of development. She does this with her unqualified customer service approach refined after 17 years with Ryder Transportation Services as a Customer Development Manager. Amy is a graduate of the University of New Hampshire at Keene State with a BS in Education. When she's not with Raving clients you can find her golfing, snowmobiling, fishing - basically wherever the open air and her convertible leads her. Amy is proud of her involvement with the Dana Farber Cancer Center, Boston, MA and Carroll County Hospice Program and we are proud to have Amy as part of our Raving family. This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Christine Faria, VP of Operations & Communications
Christine Faria joined Raving in January 2001 as the Vice President of Operations. She is responsible for all of Raving's conferences and seminars, direct marketing, overseeing office operations, communications, website management and brand image. She attended California State University Hayward, majoring in business, and while there she received invaluable experience as the President of the American Marketing Association's Collegiate Chapter. The consummate relationship builder with clients, prospects and vendors, Chris refined her organizational and operational skills before joining Raving, with nine years of senior management in the recreation and publishing industries. When she's off work, you'll find her outside - water skiing, kayaking or growing organic tomatoes and peppers for gourmet salsa. This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Toby O'Brien, VP of Marketing & Client Services
Toby O'Brien has been the Vice President of Marketing for Raving since April of 2001 and operates the Las Vegas office. She is a graduate of the State University of New York at Oneonta with a B.S. in Speech & Theater. She worked for 12 years in management with the New York and Colorado March of Dimes. Her focused and unique casino marketing experience was learned at Bronco Billy's Casino in Cripple Creek, Colorado, where she was the marketing director for seven years. It was at this casino market leader in this extremely competitive environment, where Toby perfected her distinctive craft of listening to customers and creating the ultimate in a fun, winning, gaming experience. At Raving, Toby works in the role of developing and executing marketing plans for casino clients, training inexperienced casino marketing executives in Raving's signature "way of doing business," and developing new business opportunities for Raving and its Partners. This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Becky Conrad
Becky Conrad is the Vice President of Finance and co-owner of Raving Consulting Company. She is responsible for all accounting functions of the company (payroll, purchasing, accounts payable and receivable, etc.) as well as dealing with the numerous regulatory and operational entities in North America where Raving conducts business. Becky is a graduate of the University of Iowa and has worked in the healthcare, casino and real estate industries. She has been married to Raving's founder Dennis Conrad since 1975 and has been with Raving since its inception, bringing her unique blend of operational skills, infectious personality and "whatever it takes" attitude to Raving employees, clients and vendors. It is hard to keep Becky in the office when the snow comes however, snow-shoeing is one of her favorite pastimes, including hiking in the Sierras so close to Reno's home office. This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Amy Conrad
You could say that Amy Conrad has been an "intern" at Raving for over twelve years now, learning about the business while she was going to school. Since graduating with a B.A. in English Literature from the University of Nevada, Reno in 2010, she has taken on a much more active administrative role. Most likely, you will hear her bright and friendly voice answering the phone at our Reno office. She has also taken on the responsibility as our number one proofer - which is no small job for a company that is as proliferate as Raving. Amy's future plans include pursuing a Masters in Library Science. In her spare time she can generally be found with her nose in a book. This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Patrick Covell
Patrick Covell joined the Raving team in September of 2008 as Vice President of Training. He comes to us after eight-plus years with Jackpot Junction Casino in Minnesota, where he first helped open new restaurant and bar operations at the property's Dacotah Ridge Golf Club then took a position as Jackpot Junction's training manager — a position he held for more than seven and a half years. It was there he met Steve Browne, President of Raving Service. The two have remained close and have worked together on a number of guest service and training projects over the past few years. Patrick's career began in food and beverage operations on the West Coast, where he worked for several different companies before moving to Minnesota where he became involved with manufacturing training for a computer hardware company. Patrick will be working alongside Steve on guest service and training programs and initiatives provided by Raving Consulting Company. In his free time, Patrick is an avid golfer and photographer. Since moving to Reno, he is also looking forward to getting back into fly fishing, a hobby he regrets he has neglected for many years. This e-mail address is being protected from spambots. You need JavaScript enabled to view it

For more information or to contact Raving Consulting Company. Call us at (775) 329-7864 or e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it