Bi-lingual Training Program

Friday, 02 April 2010 19:06

Raving Service President, Steve Browne and Raving business partner Silvia Katsilometes, President, BilingualHR, Inc., have joined forces to bring the “customer worship” message to casinos in Spanish and English. Steve told us, “For years, I have worked extremely hard on my training message, bringing stories from the heart, sharing experiences from my beginnings as a casino janitor to being a GM of my own casino. I realized that the vital nuances of my message weren’t always being fully comprehended. Having someone like Silvia that understands Latino business cultural values and attitudes and can translate the true meaning of my words makes them much more significant to those who may feel more comfortable learning in their native language.”

Raving client, Mindi Brenner, HR Director, Siena Hotel Spa Casino, Reno, NV, brought in the Steve and Silvia team last month said, “Thank you for the great training that you provided. You really touched people with what you had to say and how you were able to relate to them individually. By offering this in English and Spanish, we were able to get the new Siena message across to ALL of our employees. Our Hispanic employees especially appreciated this effort."

To find out more about bi-lingual training or any of Raving’s guest service programs, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it , VP of Business Development, Raving Consulting Company, 775-329-7864.

To read more about utilizing bi-lingual training at your casino, make sure to read the newest edition of Raving’s Solutions Magazine.