|
Dennis Conrad and Steve Browne have performed across the country, presenting customized seminars at Las Vegas style mega-resorts, medium to small local’s casinos as well as tribal gaming organizations. They have also been featured speakers and panelists for organizations such as the Global Gaming Expo, Canadian Gaming Summit, World Gaming Congress and Expo, Southern Gaming Summit, and several universities.
If you are interested in having Raving come and speak to your organization you have lots of options. Just check out some of our custom seminars:
Customer Service Seminar (one day)
A one day offering that covers all the important aspects of developing a culture of service within your organization. Subjects include "The Story of Cactus Jacks, One Casino's Journey Down the Path to Customer Worship," "I Am Your Casino Customer," and "Becoming One of Us!" Presented by Steve Browne, Vice President and Strategist of Raving Consulting Company, this seminar comes to your location for only $1500 plus expenses.
Marketing Seminar (one day)
A one day primer on creating a new marketing model for your casino that includes all of your activities under the definition of marketing. Topics include "Developing Guiding Principles," "The Casino Marketing Strategy Matrix," and "The Only Marketing Plan You Will Ever Need!" Presented by Dennis Conrad, President and Chief Strategist of Raving Consulting Company, this seminar comes to you for $2000 plus expenses.
Marketing and Customer Service (two day)
A two day seminar that includes a presentation of the definition of marketing, the importance and substance of customer service and how to combine the two into an integrated approach to creating a customer focused, customer driven organization. Topics include those mentioned above, plus workshops on how to develop a marketing and service goal, strategy and plan for your organization. Presented by both Steve and Dennis, this seminar is $4,500 plus expenses and can be held right at your property!
Service The Right Way
A complete casino customer service training program for managers and frontline staff. Includes “Customer Service Training in a Box*” and “Managing For Raving Service*” – two complete customer service training programs that are easy to install and easy to operate in house with your own staff. Program includes:
- “Customer Service Training In A Box” – manual
- “Managing For Raving Service” – manual
- Training video
- Learning aids including overhead transparencies, participant handouts and quizzes
- Installation manual with implementation strategies, signage, service guarantees, and more
*Both Customer Service In A Box and Managing for Raving Service are offered as individual programs.
Building A Better Host Department: A Casino Host Development Seminar
It is a 2 day program, which examines and challenges current Host Department Design and offers "no holds barred" suggestions and solutions. Topics include “The Concept Of Lifetime Worth” - “Host Ethics & Responsibility” - “Teamwork & Leadership” - “How To Sell Your Casino Property” - “Working Across Departments: Creating Powerful Player Development Products” - “Effective Vehicles For Communicating With Your Best Customers” - “How Savvy Players Work The Host System.” Presented by Dennis Conrad, Steve Browne and guest presenter, author Jean Scott.
Marketing Your Tribal Casino
One or two day management marketing seminars tailored to YOUR casino in YOUR market. Brings together operations and marketing staff around a common goal. Participants learn about developing a marketing plan, analyzing the effectiveness of their promotions, customer service as marketing, casino marketing strategy and targeting, and much more. Presented by Dennis Conrad. One Day program $2000*, Two day program $3500*
(*plus expenses).
Remember, at Raving Consulting we customize everything to your needs and the desires of your organization. We work with you to tailor seminars to those issues of service and marketing that impact your property and your specific competitive pressures. So give us a call and talk to Dennis or Steve, and find out how to re-energize your executives, managers and employees. It's the only way to get your customers RAVING about you!
HOW TO CONTACT RAVING CONSULTING COMPANY
If you are interested in securing the services
of Raving Consulting Company or in implementing a Raving Promotion, please
contact:
Dennis Conrad, President and Chief Strategist
Raving Consulting Company
475 Hill Street, Suite G
Reno, Nevada 89501
Phone: (775) 329-7864
FAX: (775) 329-4947
email: dennis@ravingconsulting.com | 
