Free Webinars and Virtual Roundtables

As a casino leader or marketer navigating multi-million-dollar contracts and budgets, tune in to this webinar to know what to present when you’re asking for approval on your plan or new software. During this interactive session led by Raving Partner Chris Archunde – who has successfully navigated the intersection of marketing, finance, and tribal governance…

On August 15 @ 10 am PST, we gathered to discuss the findings of the third annual IACSP National Casino Surveillance Survey – a ground-breaking report for surveillance professionals in the gaming industry. The IACSP Board of Directors and its membership determined the need for a survey to identify best practices, optimal operations, structure and…

From the recent Casino Marketing & Technology Conference, we’ve gathered a list of the top questions asked by casino marketing teams across the nation. In this 60-minute roundtable, prepare to get answers! From customer acquisition strategies to digital marketing tactics, database management to loyalty programs, our team is ready to listen and answer. Didn’t attend…

Watch our 60-minute roundtable where we addressed the most perplexing questions in host and player development. Whether you attended the Host Player Development Conference or not, this session is open to ALL casino team members looking for candid answers. Our team is here to listen and provide valuable insights on a range of topics, including…

In this 60-minute roundtable, Paula Allen unpacks the importance of Enneagram in leadership. The Enneagram is a personality tool that helps leaders better understand themselves and their team. By identifying your Enneagram type, leaders gain insights into their strengths, weaknesses, motivations, and communication styles. Join Paula Allen as she shares this powerful tool that’s been…

In this interactive roundtable, we cover the building blocks for turning your guest service program into so much more! When you add accountability, culture, reward, recognition and team member empowerment, the results go way beyond smiles and “hellos.” Janet Hawk – Raving’s VP of Player Development and Guest Experience and Melissa Jones, Team Member Development…

Did you miss the workshop on breaking the barriers between Council, Operations, Admin and Each Other, or just want to dive deeper? Please join us for this interactive discussion where Paula Allen, Raving Partner, will open up the floor to discuss your issues and common organizational communication practices that get in the way of reaching…

With the Leisure and Hospitality industry ranking highest for talent shortages and quit rate, how can we attract and nurture these in-demand positions? In this interactive roundtable, we open the floor to discuss solutions to the ongoing F&B labor shortage. Join us as we answer questions such as: What makes our restaurant a unique place…

In the recent IACSP Surveillance Survey, 94% of respondents answered Internal Theft and Fraud would be one of the biggest threats facing casino properties in the coming year. We see it more frequently, it goes on far longer than cheating and advantage play, costing properties on average 9 USD per day, per team member, to…

On August 17 @ 10 am PST, we gathered to discuss the findings of the second annual IACSP National Casino Surveillance Survey – a ground-breaking report for surveillance professionals in the gaming industry. The IACSP Board of Directors and its membership determined the need for a survey to identify best practices, optimal operations, structure and…

In this 60-minute roundtable, Raving’s all-star Player Development team, Janet Hawk and Steve Browne with a combined 75 years of PD experience, will introduce The WHO, WHAT, WHEN and WHY of selling in hospitality and gaming. Tune in to learn about the four key player categories and how to customize your sales approach to each…

We all know the saying “time is money.” From long lines and slow jackpot payouts, to a broken customer journey or “call a host-itis,” broken processes not only cost our operations hundreds of thousands of dollars each year, but contribute to low employee morale and unhappy guests. Are you ready to revolutionize your operations? Watch…

We gathered on August 12, 2021 to discuss the findings of the first IACSP National Casino Surveillance Survey – a first of its kind, ground-breaking report for surveillance professionals in the gaming industry. The IACSP Board of Directors and its membership determined the need for a survey to identify best practices, optimal operations, structure and…

As casinos reopen, marketing teams face new challenges. How do you run successful promotions, while maintaining half capacity? Which marketing tools target high return customers over crowds? How do you promote safety and your brand? As our industry moves forward … it’s time to rethink Marketing and Promotions.

Join us for a group discussion with casino executives and industry professionals to protect your costs, protect your guests and deliver your “new and improved” F&B venue with confidence.

Join us for a group discussion with casino executives and industry professionals on how to ensure everyone feels safe, protected and confident that you and your team have installed new and superior safety features when you reopen.

Are your Hosts prepared to deliver questions about safety measures and account values? What plans are in place to jump-start communications once they get back to work? Do you have a quality list of targeted players, beyond VIP’s, to bring revenue back? Tune in for direct and professional thoughts, advice and Q&A on this essential topic. Raving…